A few years ago, salesman extraordinaire Mike Levine, whose easy smile belies his intense determination, received a page in the middle of the night from an anxious buyer at Robins Air Force Base in Georgia. She explained she had been summoned to work to procure an aircraft part for a grounded Joint Star plane. As this was a critical need, she was advised to remain at the office until she had exhausted all avenues and obtained the part.

After making many phone calls to no avail, she decided to try Aero-Tech in spite of the late hour. Mike responded to her page at 11:30 p.m. and made arrangements to ship the part right away. He assured her that Aero-Tech was certainly the best company to call in a pinch, and he would do everything he could to help her.

That night Aero-Tech staff opened the warehouse, packaged the part, expedited the paperwork, and waited until 3:30 a.m. for the courier to pick up this high-priority package.

When the part arrived at Robins Air Force Base the next day, it was taken immediately to the landing strip, where it was used to repair the grounded plane.

In the spirit of service excellence, it is important to note that this customer contacted Mike a month later and purchased the remaining stock, totaling $30,000, and has been an enduring customer.

To Mike, this transaction represents the power of teamwork. Aero-Tech employees rallied together to play an essential role in providing outstanding service that exceeds customer expectations.

It's that kind of commitment to the customer, and unfailing persistence, that has enabled Aero-Tech to substantially grow its business. The key to Aero-Tech's success is our ability to work closely with buyers to meet the needs of the end user.

Time and time again, Aero-Tech has taken up the cause of our customer to get a particular part made, and really pushed to our limits to meet the demands of a particular customer. This has often brought us to a new level of service.